Filed at 3:53 p.m. ET
NEW YORK (AP) -- As part of their $750 million peace treaty, AOL
Time Warner Inc. and Microsoft
Corp. promised to try to make their popular Internet
instant-messaging programs work together. Don't hold your breath,
however. AOL and its instant-messaging rivals have made similar
pledges before.
Instant messaging is an Internet staple, commonly used by chatty
teenagers and far-flung business colleagues. The services, which are
generally free, let users set up ``buddy lists'' that indicate which
of their friends are online, and whisk messages between them in real
time.
The networks that facilitate these chats are closed, so unlike
with e-mail, members of AOL's instant-messaging programs can't reach
people on the services operated by Yahoo!
Inc. or Microsoft's MSN.
Although bridging the services is possible through programs like
one called Trillian, the general lack of ``interoperability''
frustrates many big users. Several investment banks got together
last year to push the Internet companies to develop standards that
would let instant messages securely cross networks like e-mail.
AOL has said for years that it is reluctant to open its network
to rivals because doing so might compromise its users' privacy and
security. Competitors have said AOL mainly wants to preserve its
dominance in instant messaging.
AOL's instant-messaging programs, including a service it owns
called ICQ, had 59.2 million users in April, according to comScore
Media Metrix, which measures Internet usage. MSN had 23.6 million
and Yahoo had 19.1 million.
The Federal Communications Commission tried to push AOL into
interoperability by requiring, as a condition of its merger with
Time Warner, that AOL make its network accessible to its
competitors' services before it could offer video instant messaging,
as MSN and Yahoo now do. Now AOL is asking the FCC to rip up that
requirement, saying it no longer has a dominant market share in
messaging.
Maurene Caplan Grey, a messaging analyst at Gartner
Inc., said interoperability has been held up not by technical
challenges but by the providers' refusal to cede control over their
users. Although consumer instant messaging services are free, they
are peppered with advertisements.
There's little reason to believe the standoff will end anytime
soon, she said, despite AOL and Microsoft's joint statement in their
legal settlement last Thursday that they would ``explore ways to
establish interoperability.''
``We do believe AOL and MSN will now have a less public
adversarial role,'' Grey said. ``But that doesn't mean
interoperability is going to be achieved any time in the near
future. At least for the near term, this is going to be noise.''
AOL and MSN representatives concede that figuring out financial
terms has been a huge hang-up for interoperability. They won't
predict when their new cooperation pact might play out.
``We're trying to figure out if we can do this economically,''
AOL spokesman Derick Mains said.
``It's a challenging problem,'' said Lisa Gurry, an MSN group
product manager. ``How you can deliver a great experience to
consumers, but also potentially protect the investment you've made
in your service, as well as potential opportunities that might
develop in the future?''
Interoperability was such a hot issue for a while that several
AOL rivals, including MSN, Yahoo and once-big Internet names like
ExciteAtHome and Prodigy, formed a coalition called IMUnified in
2000. The companies sought to make their instant-messaging systems
work together, in hopes of forming a critical mass of users AOL
couldn't ignore.
Back then, too, AOL said it supported the idea of making its
instant-messaging programs work with its competitors' services, and
tested some approaches.
But AOL claims it never found a solution that was safe enough,
and blocked services that connected to its messaging program. Talks
between instant-messaging providers bubbled up, then fizzled.
IMUnified disbanded.
Mains pointed out that AOL has made outside messaging programs,
like iChat by Apple
Computer Inc., open to its users, but only by hosting those
services on its network -- not the kind of solution that would work
with MSN or Yahoo.
Yahoo spokeswoman Mary Osako said her company is still working
toward interoperability. But she said it is too soon to comment on
the potential of the AOL-Microsoft announcement.
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On the Net:
http://www.aim.com
http://messenger.msn.com
http://messenger.yahoo.com
http://www.trillian.cc